In the ever-evolving world of testing and measurement, the stability of equipment is of paramount importance. The precision and reliability of results rely heavily on how effectively the testing machinery is isolated from external vibrations. At Bilz USA, we understand this necessity and provide top-notch vibration isolation and leveling solutions that enhance the overall performance of testing equipment.
We believe in going beyond just providing products – we offer comprehensive support to our customers, ensuring their equipment runs smoothly. This case study highlights a recent incident where we used our technical expertise to help a customer troubleshoot an issue remotely. This instance involved a Zwick Roell machine, a sophisticated tensile testing device that requires a stable base for accurate measurements. Our customer faced a challenge with the installation of our FAEBIⓇ air spring isolators, and through our proactive remote assistance, we were able to guide them to a solution promptly and efficiently.
The Challenge
One of our customers faced a unique challenge while integrating our FAEBIⓇ air spring isolators into their testing environment. The customer was using a Zwick Roell machine, a state-of-the-art tensile testing device. This machine is utilized for testing various materials under tension until they yield or break. In the case of plastic, it measures the material’s elasticity. Ensuring stability for such a sophisticated piece of machinery is vital, and thus, it requires a robust base.
Our customer purchased the FAEBIⓇ air spring isolators from Bilz USA to enhance the stability of their Zwick Roell machine. Although the installation of the air springs was carried out by the customer’s team, they experienced a persistent issue – the air spring kept deflating.
Our Approach
Understanding the criticality of the issue and the potential for it to disrupt the customer’s operations, the Bilz USA team quickly jumped into action. Through a video call, the team engaged with the customer to visually inspect the setup and identify the root cause of the problem.
The Solution
Upon close inspection, we noticed that the valves on the air spring were set up backward and the pressure was going into the incorrect valve. Specifically, the ‘P’ and ‘A’ valves on the air spring were switched. This misconfiguration was causing the continuous deflation of the air spring and thus, preventing the isolators from functioning optimally.
Guided by our experienced team over the video call, the customer was able to rectify the valve arrangement and restore the functionality of the FAEBIⓇ air spring isolators.
Results
Once the valves were correctly set up, the air spring maintained its pressure, and the Zwick Roell machine gained the necessary stability it required for accurate testing. The customer appreciated the quick and effective remote assistance provided by the Bilz USA team, which not only solved their immediate issue but also ensured the continuation of their essential operations.
This case study exemplifies Bilz USA’s commitment to customer service and our expertise in troubleshooting and resolving issues, even remotely. Whether it’s providing top-quality vibration isolation and leveling solutions or assisting with their effective installation and maintenance, we continue to deliver excellence in all aspects.
